FAQ

FAQ

Below are answers to commonly asked questions. If you don't see what you're looking for, please contact us . Click on the question to see the answer.

Ordering:

What payment methods do you accept?

We accept all major credit cards: Discover, Visa, Mastercard, and American Express. We also accept PayPal.

Is my information secure when I place an order?

Yes, we use industry standard SSL encryption to protect your personal information during checkout and contact forms.

Can I edit my order after it is placed?

Most orders ship within 12-24 hours after being placed. Please contact us if you need to edit your order, but we may not be able to make changes.

Do you charge sales tax?

Yes, we charge sales tax when required.

Can I buy in bulk?

Please contact us if you are interested in buying in bulk.

Can I create a business account and receive pricing discounts?

If you are a small business or automative work shop looking to make purchases, you may qualify for discounts and other benefits like pay by invoice or MOAB truck delivery. Please contact us to inquire about getting set up with a MOAB business account.

Shipping:

When will my order ship after I place my order?

Most orders are shipped out within 12-24 hours during the business week. If you are located in Las Vegas, your order may be delivered same day if placed by 10AM PT.

How will my order ship?

You can select the shipping method on the checkout page, but we offer several expedited shipping options. Bulky items require to be shipped LTL. If you are located in Las Vegas or Southern Nevada, your order may qualify for free MOAB truck delivery.

Do you offer free shipping?

Yes, if your order is over $100, you can select free shipping during checkout. Items that need to ship LTL do not qualify for free shipping. If you are located in Las Vegas or Southern Nevada, your order may qualify for free MOAB truck delivery.

Do you provide tracking?

Yes, once your order ships you will receive an email with tracking information.

Do you offer international delivery?

At this time, we only accept and ship orders in the USA.

Do you offer same day delivery?

If you are located in Las Vegas, your order may be delivered same day if placed by 10AM PT. Please contact us if you have any questions about delivery or schedule a delivery.

Returns + Replacements:

I ordered the wrong size, can I exchange it for the correct size?

Yes, we want to make sure your gloves fit perfectly so we provide free exchanges for new items with packaging intact. We are not able to exchange used gloves or gloves not in packaging. Please contact us if you need to exchange sizes.

Can I return all or part of my order?

Yes, new, unused items with packaging can be returned within 60 days of your order date. $10 will be deducted from your refund amount to cover shipping and processing. If the item was defective, we'll cover the return shipping. Just contact us if you need to return all or part of your order.

My item was defective or damaged, can I get a replacement?

Yes, we offer free replacements for defective and damaged items. Please contact us if you need a replacement.